The gap between knowing that God loves us and actually experiencing that love is rooted in living from a false identity based on the way people receive us, rather than on how God receives us.
God wants our identity and sense of value to be rooted and grounded in the knowledge of His affections for us (Eph. 3:17-18). This is where our hearts come alive.
This audio wrecked me in 2008. I listened to it for 2 weeks every morning and God healed so many things in my heart.